Billing console
Redesigning subscriptions management in Commerce Cloud Platform
Project overview
Billing console brings together all the tools a billing admin needs to effectively purchase, manage, upgrade and cancel their cloud subscriptions, as well as take actions across all their Atlassian subscriptions in a single place.
Role
Product Designer
UX researcher
Stakeholders
Team consists of 30+ collaborators from Product management, design and engineering with 100+ stakeholders from platform side powering backend, executive leadership, go-to market, legal, finance and support teams
Project duration
Nov 2021 - May 2022
Problem statement
As we were inching towards the release of a new billing platform, I executed a usability testing for the subscription management platform alongside my research stakeholders, where we realised that an integrated platform for billing would lead to a more scalable and usable interface with the small and medium business customers who were used to billing being a part of Atlassian administration. This led to a major redesign of the entire billing platform - where we re-integrated the billing system to Atlassian administration.
Approach
As part of both research and design team in this project, my role was to ensure that we're translating the customer needs well into the design keeping the business priorities and system constraints in mind.
We delayed the release of Billing console to accommodate the re-design and started it as a priority in the next quarter. While the backend team needed to quickly figure out how to integrate the access with Atlassian administration, we needed to translate existing Admin design system into billing.
Previous billing console - not integrated to Atlassian Administration
More information coming soon